Visitor Journey A2D is a new customer and tourism awareness training built specifically for Santa Fe. It is a blended learning program, combining online learning with a live class. It teaches individuals their importance in the overall tourism industry, and gives them the tools to positively influence every visitor's experience from Arrival to Departure, or from A2D.
Who is it for? This program benefits anyone who works directly with visitors or anyone who might encounter a visitor in the course of their job duties. Citizens and non-traditional hospitality positions, for example realtors and police officers, will also benefit from learning about helping visitors and how important they are to our local economy.
Embrace the importance of tourism and its effect on their quality of life
Provide correct information about hours, costs, etc
Give accurate directions consistently
Help visitors plan what to do or see based on the visitor's interests
Offer additional suggestions for things to do or see along the way
Be open and welcoming with all visitors
Solve visitor problems to the visitor's satisfaction
Recognize how their actions affect the visitor's entire experience
Follow these simple steps to become a customer service expert. You will need access to audio and a printer.
Step One - Online Course
1. Go to santafe.visitor.journey.com to sign up for the program 2. Create username & password - click on "options" on the lower right corner 2. Register & pay - $25 fee with credit card 3. Select A2D online course - click green play button - 7 to 8 modules (5 to 10 minutes each) 4. Print & record answers on the Learner's Guide (Bring this guide to the live class) 5. Answer quiz questions at the end of each module.
Step Two - Live Class
1. Sign up for the class by contacting Bridget (firstname.lastname@example.org) 2. Attend - class is approximately 75-90 minutes 3. Discuss answers from online course activities
CERTIFICATE After passing the online course and attending the live class, print out the Visitor A2D Champion certificate.
CONGRATULATIONS! You are now a hospitality expert. Tell your friends.